Purchases made can be returned within 30 days of product receipt. Customers are responsible for return shipping costs. Please return the purchase with a copy of the packing slip or confirmation email. A full refund is only available upon: no damage to the product, and it is still in new condition. Undefinably U is not responsible for damaged or lost packages, so we suggest using a courier that can provide tracking and insurance. I will confirm the refund by email when I have looked over the product condition. For more information, email: UndefinablyU@undefinablyu.com